Genquo

HOW TO BUY

海外會員訂購
  • icon如何確認訂單及追蹤包裹(How to confirm, amend and track my order)

    1.您可登入會員後至「訂單查詢」功能中查看訂單進度,可以點選訂單詳情查看包裹編號。

    2. 當天四點前成立的海外訂單,Genquo物流單位將於當日完成包裹包裝並發送「出貨通知」至您的會員e-mail信箱中,信函內將註明該筆訂單專屬配送編號。
    -順豐速運固定於周一至周五攬件寄送(遇假日順延)
    -中華郵政將於2-3個工作天內(遇假日順延)前來攬件後即開始配送

    3.待寄出後即可於快遞網站查詢包裹最新動態及運送時效
    順豐速運
    DHL
    UPS
    FedEX
    中華郵政(EMS)


    ●You can check your orders by logging into 'My Account- Order Tracking ' and viewing your recent orders. After your package is delivered, you may also check your parcel number in 'My Account- Order Tracking '.
    ●We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery methods, size/color/quantity of items, adding a discount after purchase or payment method including if your payment was declined.
    ●It takes 5-7 days to deliver international package. You can use your parcel number to track your package on express website.

    SF Express Order Tracking
    DHL
    UPS
    FedEX
    Chunghwa Post (EMS)
    ●You may be able to cancel your order while the status in 'My Account- Order Tracking ' is processing. If your order has been declined, you'll need to place a new one instead if you still wish to receive your items.